PRODUCTS & QUALITY

Q: What products does Love The World offer?
A: Love The World offers a wide range of print-on-demand products, including apparel (T-shirts, hoodies, dresses, caps) and selected accessories and home décor items. All designs are created by our in-house team to deliver unique and meaningful styles.

Q: How do you ensure product quality?
A: We work with trusted manufacturing partners and carefully selected materials. Each item is produced after an order is placed and checked before shipment to ensure it meets our quality standards.

Q: How should I care for my products?
A: Please follow the care instructions on the product label. In general:

• Wash in cold water
• Use gentle cycle
• Turn garments inside out
• Air dry or tumble dry on low heat

ORDERING & PAYMENTS

Q: What payment methods do you accept?
A: We accept secure and widely used payment methods, including:

• Visa
• MasterCard
• American Express
• Debit Cards
• PayPal

Q: Is my payment information secure?
A: Yes. We use SSL encryption and secure payment gateways to protect your personal and payment information. We do not store your credit card details on our servers.

Q: What currency are your prices listed in?
A: All prices are listed in USD. If you are purchasing internationally, your bank or payment provider may apply currency conversion rates and additional fees.

SHIPPING & DELIVERY

Q: Where do you ship to?
A: We currently ship to the following countries:

• United States
• United Kingdom
• Canada
• Australia
• New Zealand
• France
• Germany
• Austria
• Switzerland
• Netherlands

Q: How much does shipping cost?
A: We offer free standard shipping to all supported countries. No minimum purchase is required.

Q: How long will my order take to arrive?
A: Estimated delivery time is 10–25 business days, including:

• Processing time: 3–7 business days
• Shipping time: 7–18 business days

Orders placed after the daily cut-off time (12:00 AM GMT) will be processed on the next business day.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 30-day return policy from the delivery date. Items must be:

• Unused and unwashed
• In original condition
• With tags and original packaging

Customized or final sale items are not eligible for return, unless they are defective or incorrect.

Q: How do I request a return?
A: To initiate a return, please contact us at: admin@1sttheworld.com

Include your order number and reason for return. Our team will provide detailed instructions.

Q: Who pays for return shipping?
A:

• If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
• For other reasons (e.g., wrong size or change of mind), the customer is responsible for return shipping fees.

Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Q: Can I exchange an item?
A: Yes, exchanges are available depending on product availability. Please contact our support team for assistance.

NEED MORE HELP?

If you have any additional questions, feel free to contact us at: admin@1sttheworld.com

Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT)

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office): 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam