FAQs ( Lucky Spin )
1. What is the purpose of this game?
The main purpose is to say thanks for your trustworthiness toward love The World over the past few years. Especially, Black Friday and Cyber Monday are coming, let’s go shopping to pamper yourself in the most amazing time of the year.
2. Who is eligible to join the wheel?
The wheel program is available to all individuals at any ages.
3. How many times can an individual take part in?
Every individual has one chance to play this game each day till the end of the event
4. How can I get the gift code?
Please provide us your email to get the chance, then just follow our simple instruction. Your code would display after taking the wheel.
5. How can I use the code to receive the gift?
***STEP 1: Spin the Lucky Spin to receive a gift code. Copy or Remember your code: MUGS_XXX
***STEP 2: Choose a gift that matches your gift code.
***STEP 3: Make sure you added the gift to your cart coming along with the products you want to buy.
***STEP 4: Enter the gift code in this field when you go to checkout.
>>> On Desktop:
>>> On Mobile:
6.What if I forget my Gift Code?
Don't worry at all, right after your code shows up, we will send an email including The Gift Code to your Email. All you need to do is to check the Primary, Social, and Promotion Box of your Email to find it.
No, we don't. You can choose any designs of the type of gift you receive. Please visit the gift collection for your reference.
8. Can the gift be added to my available member reward point?
Impossible. You will earn points from all products, except the gift, based on the amount of money used for shopping ($1 USD equivalent to 5 points). Please click here for detail.
9. When will the code be expired?
The code will expire within 48 hours once you achieved it.
10. Can I exchange my gift for another item of the same price?
Impossible. You are unable to exchange for another item.
11. How can I receive the gift?
The gift comes along with all items you order. However, please note that your items and gift may not reach your place at the same time. The explanation is that the high demand for some items can impact the production process.
12. Can I can exchange gift value for cash?
All requests to barter gift for cash are inadmissible.
13. Am I responsible for shipping cost of my gift?
Your gift will be added to your cart. The shipping cost is based on the value of your order.
14. What I have to do if I want to refund my order in The Lucky Spin Event.
If your order which includes our Gift from The Lucky Spin has any problem about poor-quality printing, damaged item, or incorrect item, don't worry at all, we will solve that problem for you, just click here to follow.
Your Gift must be returned along with the items you ordered if you want a full refund of your order which includes your Gift from The Lucky Spin Event.